Application Support Engineer

Permanent employee, Full-time · Bulgaria

Have you ever helped a stranger in need? If you have done this at least once in your lifetime you have to admit that the feeling is so satisfying! Guess what? Now you have the chance to help insurance businesses in need to succeed in their business-critical mission. 

We also have some good news! Unlike the typical IT support function Fadata support requires more experience and expertise and is far away from being a graduate job. In fact, we are looking for a mix of PL/SQL development skills and insurance business knowledge (but dont worry about the insurance background – we will help you!). If your passion is to help others and you have experience with PL/SQL development, we are excited to hear from you. 
Your responsibilities
  • Ensure smooth and timely tasks solution process on clients’ operational problems or change requests 
  • Investigate reported issues incl. interaction with client to collect thorough description of the issue and steps for reproducing the problem 
  • Frequently interact with client administrators and IT specialists and take an active part in the client tasks solution process 
  • Provide follow up on clients’ requests 
  • Cooperate with FADATA implementation teams for timely execution of the whole support value chain 
  • Collect requirements about change requests that have arisen as response to an operational problem 
  • Collaborate with implementation team during the client onboarding period  
  • Support insurance system business logic in an Oracle database using PL/SQL. 
  • Propose workaround and optimizations in the software 
  • Collaborate with product development team on proven bugs and coordinate the customer patch 
  • Test software functionalities on different environments and versions
What you bring to the table
  • You have previous experience as a Technical Consultant, Business Analyst, Developer or in a similar position and can understand business and technical requirements  
  • You have strong analytical and problem-solving capabilities
  • You have experience using PL/SQL 
  • You are familiar with Oracle products (DB, Weblogic)
  • You have very good communication skills and can address and communicate with different clients and stakeholders in a professional manner 
  • You have a general understanding of project delivery methodologies and governance 
  • You have a good discipline and self-organization and you’re able to work on your own initiative 
  • You are detail-oriented and able to resolve issues and know when it’s time to escalate any problems
  • You are fluent in English and able to communicate professionally (speaking & writing)

Any of the following skills would be considered an advantage: 

  • Knowledge of the insurance business
  • Knowledge and/or prior experience with:
    •  Java, BPM and Oracle ADF
    • Developing insurance or financial applications 
    • DBA operations  
    • Web services (REST,SOAP) and tooling for automation (POSTMAN, jMeter) 
    • Version control system (GIT) 
Why you should join us
  • Become part of a fast-growing insurance software vendor with multinational teams across Europe – we actually have +15 nationalities in our company 
  • Work from anywhere across Europe. We have a flexible home office policy and more than 5 international offices
  • Receive a competitive remuneration package together with great opportunities for personal and professional growth  
  • A positive company culture built around people's wellbeing  
  • No meetings time when we can focus on our main tasks
  • Work in a dynamic environment with an exceptional team that is always ready to help  
  • A half-day off the second Friday of the month, so you focus on passion projects, boost your creativity or spend time with your loved ones 
If you are interested in this role, we will be glad to hear from you.
About us

Fadata is a leading provider of software solutions for insurance companies globally. We are on a mission to empower the insurance industry to drive customer engagement, innovation and business value. Together with our customers we are on a journey to build the future of insurance and impact millions of people’s lives every day.

Fadata has clients in over 30 countries across the globe. Headquartered in Munich, with international offices in more than 5 European cities, Fadata is backed by Private Equity Riverside and Lowell Minnick.

We provide the heart of the insurance industry with the next generation of core insurance platform. We use end-to-end, flexible cloud services for all insurance processes across Life, P&C and Health, harnessing open ecosystems.

Our values include building trust, engaging in open communication where feedback is welcome, being passionate about the value we deliver, innovating our product, and showing care, empathy and respect for one another. We embrace cultural differences and support diversity.

We are making the world a safer place by empowering insurance innovation. We want you to become part of our exceptional team who are driving insurance innovation forward. 

For more information, please visit

We are looking forward hearing from you!
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