Fadata Group is a leading provider of software solutions for the insurance industry, offering next-generation core platform using end-to-end, flexible cloud services for all lines of business and all insurance processes, harnessing open ecosystems.
Fadata Group empowers insurers to drive customer engagement, innovation, and business value. With clients in over 30 countries across the globe, we are recognized by analysts Gartner and Celent as a leading solution provider.
Our values, Trust, Openness, Passion, Innovation, and Care serve as our guiding compass. They shape how we work every day, our relationships with clients, and the way we collaborate as a team.
Technical Writer Lead
Sofia, Hybrid Bulgaria
Full-time
Permanent employee
Overview
Opportunity
As a Technical Writer Lead, you will author technical documentation for administrators, operators, and business consultants, that represent the different user personas of the core INSIS product and its accompanying software modules.
In this position, you will be part of the Product Development team, collaborating with Product Management, DevOps, Quality Assurance, and other stakeholders to gather information and produce high-quality content that meets the needs of our customers and partners. The deliverables include release notes, conceptual articles, follow-along procedures, documentation for APIs and web services, video tutorials.
In this position, you will be part of the Product Development team, collaborating with Product Management, DevOps, Quality Assurance, and other stakeholders to gather information and produce high-quality content that meets the needs of our customers and partners. The deliverables include release notes, conceptual articles, follow-along procedures, documentation for APIs and web services, video tutorials.
Your responsibilities
- Collaborate with various teams to produce exhaustive and accurate technical documentation for both technical and non-technical audiences
- Author new documentation based on feature requirements, user stories, specifications, direct input from developers and SMEs, and first-hand use of the product
- Curate and proofread documentation to ensure linguistic accuracy and consistency of style
- Leadone or more software implementation projects as required by the Professional Services department in accordance with theFadatamethodology, ensuringSME review and sign-off of all documentationupdates
- Regularly monitor the product release calendar and independently plan documentation updates to ensure timely publication for each release
- Ensure that project documentation is accurate, is version controlled, and is stored in the appropriate project repository
- Work with partner-facing organizations (e.g., Technical Support, Customer Success, Professional Services) to collect feedback and incorporate it into documentation
- Enrich the documentation with screenshots, flowcharts, and visuals, to make it more user-friendly
- Proactively research product changes and determine the need and scope of edits and improvements
- Mentor more junior colleagues and share knowledge across the board
What you bring to the table
Experience & Qualifications
- A minimum of 3 years of proven track-record as a Technical Writer or transferrable authoring experience in a software development environment
- Excellent communication skills (both verbal and written) and fluency in English (preferably backed up with certificate)
- Proficiency using Atlassian Confluence and Jira software or other documentation publishing tools
- A systematic approach in learning, using, and writing about business applications, software, and technology
- Knowledge of Agile and Scrum workflows
- Solid problem-solving skills, attention to detail,and critical thinking
- Impeccable time management and effective effort estimation
- Continuous learning and upskilling habits and practices
- Technical skills:
- basic coding or scripting skills
- experience documenting APIs or REST and SOAP web services
- basic knowledge in PL/SQL
- Familiarity with ML/AI tools in aid of content creation and curation
- Previous professional exposure to the insurance or fintech domain
Why you should join us
- Become part of a fast-growing insurance software vendor with multinational teams across Europe — we have +20 nationalities in our company.
- Receive a competitive remuneration package together with great opportunities for personal and professional growth.
- A positive company culture built around people's wellbeing.
- Work in a dynamic environment with an exceptional team that is always ready to help.
- A half-day off the second Friday of the month, so you focus on passion projects, boost your creativity, or spend time with your loved ones.
About us
Fadata is a leading provider of software solutions for insurance companies globally. We are on a mission to empower the insurance industry to drive customer engagement, innovation and business value. Together with our customers we are on a journey to build the future of insurance and impact millions of people’s lives every day. Fadata has clients in over 30 countries across the globe. Headquartered in Munich, with offices in more than five European cities, Fadata is backed by Private Equity Riverside and Lowell Minnick.
We provide the heart of the insurance industry with the next generation of core insurance platform. We use end-to-end, flexible cloud services for all insurance processes across Life, P&C and Health, harnessing open ecosystems. Our values include building trust, engaging in open communication where feedback is welcome, being passionate about the value we deliver, innovating our product, and showing care, empathy and respect for one another. We embrace cultural differences and support diversity.
We are making the world a safer place by empowering insurance innovation. We want you to become part of our exceptional team who are driving insurance innovation forward. For more information, please visit www.fadata.eu