Overview
At Fadata, we take pride in our ability to adapt quickly to the ever-changing needs of our market and customers. This means that you, too, should be ready to embrace change as circumstances evolve. If you're excited about a fast-paced, dynamic environment where strategy is set but flexibility to grow with the market remains, then hit the apply button.
We have a bold vision: to become the global standard for core software solutions in the insurance industry. Our aim is to achieve this by developing a truly cloud-native solution that can scale limitlessly—and we want you to be part of that journey.
Our values—Trust, Openness, Passion, Innovation, and Care—serve as our guiding compass. They shape how we work every day, our relationships with clients, and the way we collaborate as a team.
Opportunity
As a Technical Communications Manager, you will be responsible for revamping the processes of creating high-quality knowledge assets in an efficient and systematic way.
You will shape and oversee the content strategy at Fadata, both in terms of customer documentation experience and internal knowledge sharing. You will play a critical role in promoting innovation by identifying opportunities to scale through automation and AI technologies. The ideal candidate is expected to take the end-to-end ownership of the knowledge management within the company.
What you bring to the table
Experience & Qualifications- Minimum of 8+ years of experience in a relevant role: Staff Technical Writer, Information Developer, or Content Strategist, Technical Writing Manager, Release Manager, Delivery Manager
- Experience in developing and implementing content models, style guides, taxonomy and nomenclature from ground zero
- Proven track record in Project or Product Management, or related certification
- Strong understanding of SDLC and Agile practices
- Follow closely the trends, technologies, and key challenges in the realm of Technical Communication
- Advanced knowledge of Jira and Confluence Cloud
- Proficiency of English (preferably backed up with certificate)
Core Skills- An individual who can easily interact and build trust and rapport with people with different professional profiles in a variety of situations
- Willingness to experiment and effortlessly navigate the stress and discomfort of change
- Strong analytical, strategic planning, and organizational skills
- Critical thinking, problem-solving, and conflict resolution skills
- Ability to perform well in a fast-paced, dynamic, and ever evolving environment
Nice-to-Haveso basic knowledge in programming and software architectures
o DevOps practices and tooling
o database management systems data manipulation (SQL)
o understanding of API architecture, protocols, and standards
o cloud computing (SaaS, PaaS, IaaS) and cloud-native technologies
o virtualization, containerization, and orchestration
- Familiarity with ML/AI concepts and their practical applications
- Previous professional experience in insurance or fintech companies
- Hands-on experience with integration and use of content management systems and version control
- Contribution to open-source documentation projects using the docs-as-code approach
- Comfortable use of data analytics and reporting tools – dashboards, advanced Excel, PowerBI, Tableau
Why you should join us
- Become part of a fast-growing insurance software vendor with multinational teams across Europe – we actually have +15 nationalities in our company
- Work from anywhere across Europe. We have a flexible home office policy and more than 5 international offices
- Receive a competitive remuneration package together with great opportunities for personal and professional growth
- A positive company culture built around people's wellbeing
- No meetings time when we can focus on our main tasks
- Work in a dynamic environment with an exceptional team that is always ready to help
- A half-day off the second Friday of the month, so you focus on passion projects, boost your creativity or spend time with your loved ones
If you are interested in this role, we will be glad to hear from you.
About us
Fadata is a leading provider of software solutions for insurance companies globally. We are on a mission to empower the insurance industry to drive customer engagement, innovation and business value. Together with our customers we are on a journey to build the future of insurance and impact millions of people’s lives every day. Fadata has clients in over 30 countries across the globe. Headquartered in Munich, with offices in more than five European cities, Fadata is backed by Private Equity Riverside and Lowell Minnick.
We provide the heart of the insurance industry with the next generation of core insurance platform. We use end-to-end, flexible cloud services for all insurance processes across Life, P&C and Health, harnessing open ecosystems. Our values include building trust, engaging in open communication where feedback is welcome, being passionate about the value we deliver, innovating our product, and showing care, empathy and respect for one another. We embrace cultural differences and support diversity.
We are making the world a safer place by empowering insurance innovation. We want you to become part of our exceptional team who are driving insurance innovation forward. For more information, please visit www.fadata.eu
